Insurance

In most case, our team can process your direct billing vision insurance claim in-store. Please bring your insurance information and the prescription that matches the person you're claiming for.
We may not be able to accept some insurance providers for direct billing at this time, so please check which insurance providers are eligible in advance here. Rest assured: you can still submit your claim independently.

We will process your insurance coverage and apply it to your order total. If your order is not completely covered by your provider, you'll need to pay the remaining balance.

No, we don't have access to your full insurance information so we can't tell you the details of your coverage. To find out how much coverage you have, please reach out to your provider.

There are a few reasons why a claim may be rejected. Some of the most common ones are:

• Insurer details entered incorrectly
• Name on the prescription doesn't match the name of who you're claiming for
• Your provider doesn't cover you for the item(s) you're trying to claim for

If you have questions about why your claim was rejected, it's usually best to reach out to your provider directly. Our Customer Service team is also available 24/7 via live chat, email, or phone at 1-866-414-2326.

Claim processing availability times depend on your provider and their hours of operation.
Please see the complete table below and look for your provider to find out when you can process a direct billing claim:

We don't currently support secondary insurance. Please coordinate the remaining amount by filing a manual claim with your secondary insurance.

For more guidance on coordination of benefits, please see the Canadian Life and Health Insurance Association guidelines.

Yes, direct billing supports claims for the following:

• Self – The claimant and the person who holds the coverage are the same person.
• Spouse – The claimant is the spouse of the person who holds the coverage.
• Child – The claimant is a child of the person who holds the coverage.
• Disabled dependent – The claimant is a disabled child of the person who holds the coverage.
• Child and part-time Student – The claimant is a part-time student at a post-secondary institution and a child of the person who holds the coverage.
• Child and full-time Student – The claimant is a full-time student at a post-secondary institution and a child of the person who holds the coverage.
• Domestic partner – The claimant cohabits with the person who holds the coverage but is not considered the person’s spouse.

For more guidance on coordination of benefits, please see the Canadian Life and Health Insurance Association guidelines."